Operating 24/7 with engineers based across England, Scotland, Wales and Ireland, our regional teams know local healthcare operations, framework requirements and service priorities. Quick response times protect medical imaging equipment uptime and keep your diagnostic capacity operational.
01.
Different departments have different priorities. Choose from scheduled maintenance visits, comprehensive cover with priority response, or something in between. Pick what works for your equipment, your budget and how critical uptime is to your service.
02.
You get a support manager handling your service calls, organising engineer visits and scheduling maintenance around when it suits your department. Visits planned to fit around patient lists and clinical sessions.
03.
Our HSCN connection lets engineers monitor equipment performance remotely. If we spot something developing, we’ll contact you and address it before it affects your service. Proactive intervention means better uptime and fewer interruptions.
Our engineers operate from physical bases across England, Scotland, Wales and Ireland, giving us nationwide coverage and rapid response with access to spare parts when your equipment needs support. Local presence means faster response times, engineers who understand regional healthcare, and service that gets your medical imaging systems back online quickly.
Your support manager coordinates all service activity, providing detailed call reports after every engineer visit and follow-up action reports tracking any ongoing work. Clear documentation ensures you know exactly what’s been done, what’s planned, and any issues requiring attention.
We hold comprehensive spare parts stock in the UK for rapid deployment when equipment needs repair. Local parts availability means engineers can resolve issues quickly rather than waiting days or weeks for components to arrive from overseas, protecting your equipment uptime.
We provide training for your radiographers, sonographers and technical staff on equipment operation, basic troubleshooting and best practice. Trained teams can resolve minor issues themselves, use equipment more effectively, and know when to call for engineering support.
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Yes, our medical imaging systems, PACS solutions and services comply with NHS security standards including Cyber Essentials Plus, GDPR and data protection requirements. We ensure diagnostic imaging equipment meets CQC and IR(ME)R regulatory compliance.
It depends on your operational needs and resources. Outsourced maintenance and support provides 24/7 specialist coverage and predictable costs, while in-house engineering offers immediate familiarity. We offer flexible healthcare imaging equipment maintenance packages matching your requirements.
Yes, we operate 24/7 support and maintenance services with engineers across England, Scotland, Wales and Ireland. Our quick response time ensures rapid support when your medical imaging equipment UK needs attention.
Yes, we supply diagnostic imaging solutions to 70% of NHS Trusts across England, Scotland, Wales and Ireland. We understand NHS procurement frameworks, compliance requirements and operational pressures through our clinically trained team.
